Welfast Hearing is committed to protecting the privacy and confidentiality of the personal information and health information we collect from our patients, clients and website visitors.
This Privacy Policy explains how Welfast Hearing collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Information We Collect
Depending on your interactions with us, we may collect:
- Your name, date of birth, address, telephone number and email address.
- Appointment details and communication preferences.
- Hearing concerns, relevant medical history, referrals, assessment results and clinical records.
- Information about hearing devices, fittings and ongoing care.
- Billing, payment and relevant funding or eligibility information.
- Details you provide through website forms, emails, telephone calls or patient forms.
- Technical information about website visits, as described below.
We collect information reasonably necessary to provide our services and manage our practice.
How We Use Your Information
We may use your information to:
- Respond to enquiries and arrange appointments.
- Assess your hearing needs and provide appropriate care.
- Manage hearing device fittings, maintenance and follow-up appointments.
- Communicate about appointments and your care.
- Coordinate with other healthcare providers where appropriate.
- Process payments and applicable funding claims.
- Maintain records, improve our services and meet legal obligations.
We seek consent for additional uses where required. Using our website does not, by itself, constitute consent to every use of your personal information.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and enhance our services. You can manage or disable cookies through your browser settings, although this may affect some website features.
Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact
Welfast Hearing
- admin@welfasthearing.com.au
- 02 4311 5511
Changes to This Policy
We may update this policy when our practices or legal requirements change. The current version will be available on our website. You may request a copy of this policy using the contact details above.
